Jamie Ford

With his friend Charlotte, twelve-year-old William Eng, a Chinese-American boy, escapes from a Seattle orphanage determined to find his mother Willow and discover his connection to the exotic film star.

"From the New York Times bestselling author of Hotel on the Corner of Bitter and Sweet comes a powerful novel about the love that binds one family of women across generations. Dorothy Moy breaks her own heart for a living. As Seattle's former poet laureate, that's how she describes channeling her dissociative episodes and mental breakdowns into her art. But when her five-year-old daughter, Annabel, exhibits the same behavior and begins remembering...

Anyone negotiating the difficulties of customer service will find "The Art of Difficult Customers: A Practical Guide to Managing Conflict and Improving Service" to be an invaluable resource. This book is intended for professionals who deal with difficult clients regularly and are looking for practical ways to handle these situations confidently and skillfully. Every sector has difficult clients, and how a company handles them can have a big influence...

"A life-size baby doll who stalks its prey. A flesh-hungry ogre who jingle jangles when he walks. A haunted house just dying for a visitor. What do all these things have in common? In collaboration with the Horror Writers Association, New York Times bestselling author and master of horror Jonathan Maberry has compiled a gruesome collection of terrifying stories--in tribute to Alvin Schwartz's classic Scary Stories to Tell in the Dark series--that...